Refund policy
Refund policy
At Harvested Dreams, we strive to bring you the best and purest products on the market, and we stand behind the quality of everything we sell.
Please review our return and exchange policy below.
Store Purchases
- Products with a receipt must be returned to the store within 15 days of purchase.
- Items being exchanged must be:
- Unopened
- Undamaged
Website Purchases
Online purchases are eligible for replacement or refund within 15 days from the date of purchase, subject to the conditions below.
To begin a return request, please contact us at:
Return Requirements
- Any item returned without prior approval is not eligible for refund.
- Used or opened items are not eligible for refund or return.
- Items being exchanged must be unopened and undamaged.
- All returns must include appropriate tracking information.
- Harvested Dreams is not responsible for returns lost in transit or unable to be traced.
- Items shipped without secure packaging and damaged during transit are not eligible for refund.
- Return and exchange shipping costs are the responsibility of the customer.
- Original shipping costs are non-refundable.
Refund Information
Refunds will be issued in the form of:
- Store gift card, or
- Reversal of the original payment method when possible
Please note:
- We do not offer cash refunds.
- Credit card refunds will be issued for the purchase price of the item minus any interchange and/or processing fees associated with the original transaction.
Additional Policy Information
We do not offer refunds or exchanges based on:
- Taste
- Consistency
- Personal preference
- Product effectiveness
Every individual is different, and while we do our best to help customers find the products that work best for them, some experimentation may be necessary.
We are always happy to continue working with customers to help find a product that better suits their needs. However, only defective products are eligible for exchange credit.